Shipping & Delivery:
COVID-19 ( 18th November Delivery Update )
In regards to deliveries, we are operating as normal and working with all our delivery partners to do everything we can in regards to this pandemic.
I can confirm due to the announcement that non-essential businesses cannot operate for the next three weeks would mean that some of our items will not be able to be delivered as fast as possible. This primarily includes beds plus Mattresses as they are manufactured upon order. With current government restrictions, we are unable to operate as normal, hence delays of up to 10 working days for most deliveries.
In regards to all deliveries, our courier will contact you to book a date. The option to choose your own date during this strenuous period is NOT available.
It’s vital you have left an up to date mobile contact number, otherwise, expect further delays.
FREE NEXT DAY DELIVERY TO MOST PARTS OF THE UK
Delivery is Free and Fast to most parts of the UK, Premier next day/Day of choice – home delivery service
We offer a premium delivery service on all orders at leejenkins.co.uk.
You will receive an email/text message after you have placed an order and the items are ready for dispatch (this is usually within 24/48hrs) to offer you an available delivery day.
We require all customers to leave an up to date mobile number and an email address to take advantage of this service.
We carry most items instock to ensure such a quick delivery, on some very rare occasions delivery can take upto 21 working days for items which are out of stock.
We currently carry over 95% of our range always in stock.
If you require an item urgently or require the item to be delivered on a specific date, please email our sales staff who will be able to arrange this.
We use a specialist furniture carrier for over 95% of our deliveries, this ensures that you will receive your goods in perfect condition.
For peace of mind, your item will be delivered fully insured and would be exchanged Free of charge in any rare case of damage.
You would also receive a email and text message from the delivery team just prior to delivery on the day itself to give you notice of arrival.
In very rare occasions deliveries can be cancelled due to unforeseen cirumstances for which we are unable to compensate customers for cancelled appointments.
Goods are only sent with a standard courier if your area is not covered by our furniture delivery team, please ask if in doubt, our courier service delivery timescale is again a quick 2-4 days.
Please note, we do not take away your old mattress nor do we provide an assembly service.
Delivery for our beds and certain mattresses can take between 7 to 14 Working days.
Delivery is Free and Fast to most parts of the UK however for some items delivery can be longer Please be wary of a call and email from our couriers. Any calls or emails with no reply will only delay the delivery of your goods therefore provide us with up to date contact information.
Our private courier will contact you prior to delivery to book you in for available slots, please do not take time off work until you receive contact from our couriers. Contact is often by call. Upon call customer will be advised of delivery date and most deliveries are all day appointments. Please do not email us until you have waited 7 to 14 working days from your order date.
Deliveries to following postcodes PA, KA, DG, FK, KY, PH, DD, AB, IV, TD, TR, KW, BT, can take 7 – 14 days for delivery. These areas may also incur a Delivery charge, click the link below for more information.
Goods can be returned within a period of 14 Days of delivery, once the goods have been collected please allow 2-4 working days for the refund to be processed. To return goods there is a collection charge of £49.00 unless agreed contrarily. Items must be in their original packaging and condition.
Deliveries are made to the communal door of your property and couriers are not authorized to take items any further.Any courier that may deliver items further than the communal door can only do so as a gesture of goodwill at the discretion of the buyer, please note that the company would not be held liable for any risk to the items past the communal door. Please note delivery times during the festive period and national holidays do vary please contact our delivery team for more information.
Goods are delivered flat pack for home assembly. We fully comply with the Distance Selling Act 2000
DELIVERIES TO ANY OFF-SHORE LOCATIONS
Please note ALL deliveries to off-shore Islands will be sent uninsured and all liability is left with the buyer.
Please call us for more information.
At present, due to this liability we do not deliver to any off-shore locations.